Contact Us

Thank you for shopping with SUCDEW. If you have questions about our products, an existing order, shipping, returns, refunds, or other customer service matters, our team is here to assist you.

Customer Service

You can contact SUCDEW using the information below:

SUCDEW

Address:
4087 Hogan Dr UNIT 1301
Tyler, TX 75709
United States

Phone:
+1 956-597-0176

Email:
info@sucdew.com

Order Inquiries

If you are contacting us about an existing order, please include your order number and the email address used when placing the order.

Providing this information helps us locate your order and respond to your inquiry more efficiently.

We can assist with questions regarding:

  • Order status
  • Shipping and delivery
  • Tracking information
  • Order changes or cancellations
  • Returns and refunds
  • Damaged, defective, or incorrect items
  • Product information
  • Payment-related questions

Shipping and Tracking Questions

After your order has shipped, tracking information will be provided when available.

If you have questions about the status of your shipment or believe your package is experiencing an unusual delay, please email info@sucdew.com and include your order number and available tracking information.

Returns and Refunds

If you would like to request a return or have a question about a refund, please contact us before sending any product back.

Email us at info@sucdew.com with your order number, the item you would like to return, and the reason for your request.

For damaged, defective, or incorrect items, please also provide clear photographs showing the issue.

Please review our Return and Refund Policy for complete eligibility requirements and return procedures.

Product Questions

If you have questions about a product before purchasing, please contact us and provide the product name or a link to the applicable product page.

We will make reasonable efforts to assist with available product information.

We also recommend reviewing the product description, images, available options, dimensions or specifications where provided, and other information displayed on the product page before placing an order.

Order Changes and Cancellations

If you need to change or cancel an order, contact us at info@sucdew.com as soon as possible.

We will make reasonable efforts to accommodate your request. However, we cannot guarantee that changes or cancellations can be completed after an order has entered processing or has already shipped.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible.

Include:

  • Your order number
  • A description of the problem
  • Clear photographs of the affected item
  • Photographs of the shipping packaging where relevant

We will review the information provided and assist with an appropriate resolution in accordance with our policies.

Important Return Notice

Please do not send returns directly to our business address unless our customer service team specifically instructs you to do so.

Customers should contact info@sucdew.com first to request return instructions and the appropriate return destination.

Sending a product without authorization may delay the processing of your return.

Privacy and Security

For your security, please do not send complete credit or debit card numbers, passwords, or other sensitive payment credentials by email or through general customer service communications.

Payment-related information should only be entered through the secure checkout process provided on our website.

Contact Information

For customer service inquiries, please contact:

SUCDEW

Address:
4087 Hogan Dr UNIT 1301
Tyler, TX 75709
United States

Phone:
+1 956-597-0176

Email:
info@sucdew.com