Refund policy

At Skipfoster, we want customers to have clear and transparent information about returns and refunds. If you are not satisfied with your purchase, you may request a return in accordance with the terms below.

Please review this policy before initiating a return.

30-Day Return Policy

We accept eligible return requests made within 30 days after the date your order is delivered.

To qualify for a return, the item must generally be:

  • Unused and unworn

  • Unwashed

  • Unaltered

  • Undamaged, except when the item arrived damaged or defective

  • In its original condition

  • With original tags attached, where applicable

  • Returned with original accessories and packaging, where applicable

Items showing signs of use, wear, alteration, misuse, or customer-caused damage may not qualify for a return.

How to Request a Return

Before returning any product, please contact us at:

info@Skipfoster.com

Please include:

  • Your order number

  • The email address used to place the order

  • The product you wish to return

  • The reason for the return

  • Photographs if the product is damaged, defective, or incorrect

Our customer service team will review your request and provide return instructions for eligible items.

Please do not send a product back without contacting us first. Unauthorized returns or products sent to an address not provided in our return instructions may not be accepted or processed.

Return Shipping Costs

For returns due to buyer’s remorse or personal preference, the customer is responsible for applicable return shipping costs.

Examples include:

  • Changing your mind

  • Ordering the wrong product

  • Preferring another style or color

  • No longer wanting the product

  • A product not meeting personal preferences

For a confirmed damaged, defective, or incorrect product, Skipfoster will cover the applicable return shipping costs or provide another appropriate resolution.

Please contact us before returning any damaged, defective, or incorrect item.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us at info@Skipfoster.com as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs showing the product and problem

  • Photographs of the shipping packaging where applicable

We will review the information provided. If the issue is confirmed, we will provide an appropriate resolution.

Return Condition Requirements

Bags, backpacks, luggage, gear, accessories, and other eligible products must be returned in their original condition.

Please do not use a product beyond what is reasonably necessary to inspect it.

Returned merchandise should be free from:

  • Signs of regular use

  • Stains or odors

  • Scratches or customer-caused damage

  • Alterations or modifications

  • Missing accessories or components

Original tags, straps, accessories, protective materials, and packaging should be included where applicable.

Non-Returnable Items

Certain products may not be eligible for return because of their condition, hygiene considerations, or other legitimate reasons.

Non-returnable products may include:

  • Items clearly marked Final Sale or non-returnable before purchase

  • Gift cards, if offered

  • Products that have been used, altered, or damaged after delivery

  • Products missing required tags, accessories, or components

  • Hygiene-sensitive or personal-use products that cannot reasonably be accepted after opening or use

These exclusions do not limit any rights you may have regarding products that arrive damaged, defective, incorrect, or otherwise fail to comply with applicable consumer protection laws.

Exchanges

If you would like a different product, style, color, or available variation, please contact us at info@Skipfoster.com.

Exchange availability depends on current inventory and the eligibility of the original product.

If a direct exchange is unavailable, you may return an eligible item for a refund and place a new order for your preferred product.

Refund Process

Once your returned product is received, it will be inspected to determine whether it meets the requirements of this policy.

If your return is approved, your refund will generally be issued to the original payment method used for the purchase.

Please allow approximately 5–10 business days after the returned product has been received and inspected for an approved refund to be processed.

After we issue your refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Original Shipping Charges

Original shipping charges, if any, are generally non-refundable for returns resulting from buyer’s remorse or personal preference, except where otherwise required by applicable law.

If the return results from a confirmed error on our part, such as receiving a damaged, defective, or incorrect product, applicable shipping charges will be handled as part of the resolution.

Partial Refunds

Where permitted by applicable law, a partial refund may be appropriate when returned merchandise is received in a condition materially different from its original condition.

This may include products with missing accessories, components, packaging, or customer-caused damage that materially reduces the value of the returned product.

Any applicable adjustment will be based on the condition of the merchandise and the circumstances of the return.

Refund Method

Approved refunds will generally be returned to the same payment method used for the original purchase.

Depending on the payment method used, your financial institution or payment provider may require additional time to post the refund.

We generally cannot redirect an approved refund to a different payment method.

Late or Missing Refunds

If you have received confirmation that your refund was issued but have not yet received the funds, please first check with your bank, card issuer, or payment provider.

Processing times vary between financial institutions and payment providers.

If sufficient processing time has passed and your refund still does not appear, please contact us at info@Skipfoster.com.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request. However, we cannot guarantee that an order can be changed or canceled after processing has begun or after it has shipped.

If cancellation is no longer possible, you may request an eligible return after delivery in accordance with this policy.

Refused or Undeliverable Packages

Customers are responsible for providing accurate and complete shipping information during checkout.

If a package is returned because of an incorrect or incomplete address, refusal of delivery, unsuccessful delivery attempts, or another delivery issue attributable to the recipient, please contact us for assistance.

Any applicable refund or reshipment will be handled according to the circumstances of the order and applicable shipping costs.

Return Packaging

Please package returned products carefully to help prevent damage during return transportation.

Where applicable, include all original:

  • Packaging

  • Tags

  • Straps

  • Accessories

  • Components

  • Protective materials

For customer-arranged returns, we recommend using a trackable shipping service and retaining your shipping receipt and tracking information until the return has been completed.

Return Address

Please contact info@Skipfoster.com before returning any merchandise.

Our customer service team will provide the appropriate return instructions and return destination for an eligible return.

Do not send returns directly to our business address unless our customer service team specifically instructs you to do so.

Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict, or modify any consumer rights or remedies that cannot legally be excluded or limited under applicable law.

Where applicable law provides additional rights or protections, those rights will continue to apply.

Changes to This Policy

We may update this Return and Refund Policy periodically to reflect changes to our operations, services, or applicable requirements.

The current version of this policy will be made available on our website.

Contact Us

If you have questions about a return, refund, exchange, damaged product, or an existing order, please contact us:

Skipfoster

Address:
4087 Hogan Dr UNIT 1301
Tyler, TX 75709
United States

Phone:
+1 956-597-0176

Email:
info@Skipfoster.com